Chat Terms of Service
The NYC Well Chat and SMS texting is a confidential service that you can use anonymously. If we are concerned about your safety or the safety of others, or otherwise as required by law, we may provide information to public safety workers, like police dispatch or an emergency medical team, so they can make sure everyone stays safe. All text and SMS Chats are recorded for quality control purposes and ordinarily destroyed after ninety days.
What should I expect during a Chat session?
A supportive Counselor or Peer Support Specialist will chat with you about what you are going through, listen to how you are feeling, and answer any questions you may have. Together, you will figure out what kind of help you might need and decide what to do next. You will get the support, answers, resources, and referrals you need to move forward. All chats are 100% confidential. To chat in Spanish or Chinese, enter the chat room and type in your language. You will be connected with a counselor in your language.
Prefer to call? 1-888-NYC-WELL (1-888-692-9355). We are available 24/7 and we want to help.