Terms of Use

NYC Well Terms & Conditions for Chat and SMS Texting

Please read the following before using this service. By accessing NYC Well Chat or SMS texting you agree to the Terms of Use and Privacy Policy described herein. If you don’t agree to the terms, you may not use this service.

Modification of the Terms, Conditions and Privacy Statement

The Terms of Use and Privacy Policy may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions and privacy statement for acceptance. You must agree to the modified terms to use this service.

Nature and Use of Information Provided through This Service

Your participation in NYC Well chat does not constitute mental health care or treatment and does not constitute an attorney-client relationship, a therapist-patient relationship or any other sort of confidential relationship. This service is not a substitute for professional health care. If you believe you are experiencing a medical emergency, call your doctor or 911 immediately.
MHA-NYC and any of its employees, volunteers or agents are not responsible for any decisions, or results of the decisions that you make while, as a result of, or after participating in NYC Well Chat or SMS texting. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service. You assume all risk for use of this service. MHA-NYC and any of its employees, volunteers, or agents have no liability for actions taken by you or a third party, or not taken by you or a third party, and you agree to indemnify us and hold us harmless for damages arising out of information provided through this service. Without limiting the foregoing, in no event shall MHA-NYC be liable for any special, incidental, consequential, or indirect damages. This service is provided on an “as is” basis and “as available” basis.

Privacy and Security

Because we take your privacy and security very seriously we use standard security controls including encryption to protect your information. Despite these protections, the Internet remains an imperfectly secure environment, and MHA-NYC cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information at your own risk. You agree that MHA-NYC has no liability regarding unauthorized access to this service by unauthorized parties. To understand what information we collect, how come, and what we do with it, please read our Privacy Policy.