What is NYC Well?
NYC Well is New York City’s free, confidential support, crisis intervention, and information and referral service for anyone seeking help for mental health and/or substance misuse concerns, available 24 hours a day, 7 days a week, 365 days a year.
NYC Well is operated by MHA-NYC on behalf of the NYC Department of Health and Mental Hygiene.
What happens when I contact NYC Well?
A trained counselor or peer support specialist will listen to your concerns or help you through a crisis and give you the support, resources, and referrals you need to move forward and be well.
Is NYC Well available in other languages for non-English speakers?
Yes. NYC Well offers talk, text and chat in English, Spanish and Mandarin/Cantonese. NYC Well also offers telephone interpretation in over 200 languages.
Do you have to live in New York City to use NYC Well?
NYC Well focuses on helping people get support and find the services that best meet their needs in New York City.
Are my phone calls, chats, and texts confidential?
NYC Well is a confidential service that you can use anonymously. If we are concerned about your safety or the safety of others, or otherwise as required by law, we may provide information to public safety workers, like police dispatch or an emergency medical team, so they can make sure everyone stays safe. All contacts are recorded for quality control purposes and ordinarily destroyed after ninety days.
Do you have NYC Well brochures or pamphlets that I can order?
How do I work for NYC Well?
For a list of current vacancies for NYC Well please visit MHA-NYC Careers. NYC Well is looking for talented individuals interested in a career in mental health. We are hiring for:
- Bachelors, Masters level and Licensed counselors
- Bachelors and Masters level peer support specialists
Mandarin, Cantonese and Spanish speaking individuals are encouraged to apply.
FAQ: Peer Support
What is Peer Support?
Peer Support Specialists are individuals who have experienced their own mental health or substance misuse challenges. Peer Specialists have specialized training to incorporate lessons from their journey in helping you move through difficult times. Peer Support Specialists know firsthand how important it is to have someone who can listen and support you in the journey of improving your life.
How to become a Peer Support Specialist?
How do I make a complaint or give a compliment?
You can make a complaint or give a compliment here.