FAQ

FAQ: General

What is NYC Well?

NYC Well is New York City’s free, confidential support, crisis intervention, and information and referral service for anyone seeking help for mental health and/or substance misuse concerns, available 24 hours a day, 7 days a week, 365 days a year.

NYC Well is operated by MHA-NYC on behalf of the NYC Department of Health and Mental Hygiene.

What happens when I contact NYC Well?

A trained counselor or peer support specialist will listen to your concerns or help you through a crisis and give you the support, resources, and referrals you need to move forward and be well.

Is NYC Well available in other languages for non-English speakers?

Yes. NYC Well offers talk, text and chat in English, Spanish and Mandarin/Cantonese. NYC Well also offers telephone interpretation in over 200 languages.

Do you have to live in New York City to use NYC Well?

NYC Well focuses on helping people get support and find the services that best meet their needs in New York City.

Are my phone calls, chats, and texts confidential?

NYC Well is a confidential service that you can use anonymously. If we are concerned about your safety or the safety of others, or otherwise as required by law, we may provide information to public safety workers, like police dispatch or an emergency medical team, so they can make sure everyone stays safe. All contacts are recorded for quality control purposes and ordinarily destroyed after ninety days.

Click here for the full privacy policy.

Do you have NYC Well brochures or pamphlets that I can order?

Yes. You can order hard copies of the NYC Well brochure, or posters by selecting “Request NYC Well Brochures / Posters” from the “Area of Interest” field on the Contact Us Page or downloading a brochure here.

How do I work for NYC Well?

For a list of current vacancies for NYC Well please visit MHA-NYC Careers. NYC Well is looking for talented individuals interested in a career in mental health. We are hiring for:

  • Bachelors, Masters level and Licensed counselors
  • Bachelors and Masters level peer support specialists

Mandarin, Cantonese and Spanish speaking individuals are encouraged to apply.

For general mental health jobs through ThriveNYC visit Thrive Careers. Peer support training is also available with ThriveAtWork here.

I am a reporter/journalist doing a story on NYC Well and ThriveNYC. Who is your press contact?

Please submit all press and media inquiries regarding NYC Well or ThriveNYC using our Contact Us form. In the field Area of Interest, please select “media requests.” In your message, please include details of your inquiry, your publication, and contact information.

FAQ: Peer Support

What is Peer Support?

Peer Support Specialists are individuals who have experienced their own mental health or substance misuse challenges. Peer Specialists have specialized training to incorporate lessons from their journey in helping you move through difficult times. Peer Support Specialists know firsthand how important it is to have someone who can listen and support you in the journey of improving your life.

How to become a Peer Support Specialist?

For a list of current vacancies please visit MHA-NYC Careers. We are hiring for:

  • Bachelors and Masters level peer support specialists

Mandarin, Cantonese and Spanish speaking individuals are encouraged to apply.

Peer support training is also available with ThriveAtWork here.

FAQ: Find Services

What services are included in NYC Well’s “Find Services”?

The Find Services search engine includes a collection of behavioral health, and supporting services (substance use, housing, legal, social and community services) within the five boroughs. It does not currently include therapists or providers in private practice. See here for a comprehensive description of our inclusion/exclusion policies.

The search engine allows you to filter your search results by program focus, age eligibility, payment eligibility (insurance) and geographic location.

How can I search for help using NYC Well’s “Find Services”?

You can search for help using everyday language. You can search using terms that express how you are feeling, or using a description of the condition you are seeking support for.  Typing more words will narrow your results, so if you are seeing too few results try removing words, or using a broader term. If you are having trouble finding help using the Find Services search tool, you can call (1-888-NYC-WELL (692-9355)),  text (Text WELL to 65173)  or chat 24 hours a day for help from one of our counselors.

 Example  Description
 anorexia 10024 You can search for resources that serve a particular zip code by including the zip code in your search.
 “day treatment” When you want to match a phrase exactly, like “day treatment” or “eating disorder,” put it in  quotes.

How can I add or change a listing in NYCWell’s “Find Services”?

To suggest a resource for us to add, or to update an existing resource in the “Find Services” database, please use this form.

FAQ: Feedback

How do I make a complaint or give a compliment?

You can make a complaint or give a compliment here.