SPOA Care Coordination/ACT

Expedited Care Coordination for Individuals with Psychiatric Disabilities

The Single Point of Access (SPOA) program assesses eligibility and makes referrals for people with serious mental illness to care coordination and Assertive Community Treatment (ACT) teams. Through these services, clients can connect to treatment, communicate with providers and get support in obtaining benefits.

  • Connectivity to Care Coordination assigned through the SPOA is reserved for clients with a serious mental illness only.
  • ACT services are reserved for clients with a serious mental illness, who have high service needs that are not being met in traditional settings. Clients unable to connect to community treatment will receive ongoing clinical support from a mobile treatment team made up of social workers, a nurse, a substance misuse specialists and other key clinical staff. The exact eligibility criteria for ACT can be found on the New York State Office of Mental Health website.

To apply for assignment to either Care Coordination or ACT services, please complete the entire Universal Referral Form (URF) and application (Fillable PDF). A completed application must include a cover sheet, a signed consent, a recent psychosocial evaluation and a recent psychiatric evaluation.

When submitting an application, you can email these materials as an attachment to SPOA@Health.NYC.Gov. If you email, please encrypt email and protect client health information. Otherwise applications should be faxed to 347-396-8910. Please be aware that all consents must be signed by hand, and signatures cannot be typed.