Text Terms of Service
The NYC Well Chat and SMS texting is a confidential service that you can use anonymously. If we are concerned about your safety or the safety of others, or otherwise as required by law, we may provide information to public safety workers, like police dispatch or an emergency medical team, so they can make sure everyone stays safe. All text and SMS Chats are recorded for quality control purposes and ordinarily destroyed after ninety days.
Text WELL to 65173
- Free information, help, and emotional support.
- Counselors who will respond without judgment.
- Resources to connect you or someone you care about with ongoing support.
- A service that is free* and confidential.
* message & data rates may apply when using the SMS service.
What should I expect during a text session?
A supportive Counselor or Peer Support Specialist will text with you about what you are going through, listen to how you are feeling, and answer any questions you may have. Together, you will figure out what kind of help you might need and decide what to do next. You will get the support, answers, resources, and referrals you need to move forward.
*A Peer Support Specialist has their own experience with mental health and/or substance misuse challenges, and knows firsthand the importance that listening and support has in one’s recovery
Prefer to call?
Call NYC Well 24/7/365 at 1-888-NYC-WELL (1-888-692-9355).