Know Who to CallWhat is the difference between a crisis, an emergency and a disaster? The information below shows the difference between these situations and who to call.


A crisis is a time of intense difficulty, distress or trouble. A crisis can be personal, a family crisis, or related to some other event in your life.

If you are in a crisis, call one of our counselors:
1-888-NYC-WELL (1-888-692-9355).


An emergency is a situation that requires immediate attention.

If someone is at immediate risk of hurting themself or someone else or is in immediate danger because of a health condition or other situation:
Call 911 immediately.

Being aware of your mental health and having a clear understanding of what calms and relaxes you can help you be prepared for any situation, whether it’s a crisis, emergency or disaster.

Learn calming techniques here